by Patrick Boze | Jun 18, 2021 | Strategic, Addiction, Business, Business Owner, Coach, customers, Entrepreneur, Entrepreneurship, Marketing, recovery
It doesn’t take long while in conversation with someone in successful recovery to hear them refer to the concept of “one day at a time”. Strategic thinking is the main recovery mantra for me and many others. Yes, it does refer to how just for today we’re going to... 
by Patrick Boze | Jun 14, 2021 | Business, Addiction, Business Owner, Coach, customers, Education, Entrepreneur, Entrepreneurship, Marketing, recovery
The Rule of 1% is simply defined as adding to your customer service one percent at a time. Before you can do this you must have your consistency perfected or it will never work. This one percent may seem small, but if you approach the vision for your company with baby... 
by Patrick Boze | Jun 11, 2021 | recovery, Addiction, Business, Business Owner, Coach, Entrepreneur, Entrepreneurship, Marketing
Every person’s recovery looks different. During my training to be a state board-certified recovery coach, I learned that there are multiple pathways to recovery and that every person should be given the opportunity to design their own recovery journey. If you’re early... 
by Patrick Boze | Jun 7, 2021 | customers, Addiction, Business, Business Owner, Coach, Entrepreneur, Entrepreneurship, Marketing
In the last post, we talked about how to figure out what your customers want out of a positive shopping experience. Today we’ll talk about the concept of Deliver +1 and how this concept can take your customer service to the next level. I’ve decided to split up... 
by Patrick Boze | Jun 4, 2021 | Addiction, Business, Business Owner, Coach, customers, Entrepreneur, Entrepreneurship, Marketing, Workaholics
Many people have heard of the Fear of Missing Out (FoMO) which is a social anxiety that we are missing out on a rewarding social experience by not attending a get-together or event. FoMO has become a common term in our society and is characterized by a desire to stay... 
by Patrick Boze | May 31, 2021 | Business, Coach, customers, Entrepreneur, Entrepreneurship, Marketing
In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is. Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want....
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